ABOUT THE SEMINAR :
"There is a swing towards market driven economic development Individual initiative, productivity and the free market seems to have been rediscovered."
A cursory look, at the banking industry's products highlights the intangibility of these products. It is hard to say how far a particular service will satisfy a customer. The services depend on the collaboration of consumer and producer. The consumer has not only to explain his needs but also to provide a descriptive and evaluative feedback both on an ongoing and post service basis. A collaboration of this implies.
Willingness of the consumer to be involved.
Availability and skill of the supplier to provide satisfaction,.
SUB THEMES :
The sub themes of the seminar are as follows :
CRM (Customer Relationship Management)
New initiatives of Commercial Banking
Redressal of Customer Complaints in Public and Private Sector Banks with Quality and Promptness
Priority Sector lending and poverty alleviation threats
Locker-an ancillary function of the banks for customer satisfaction